AI initiative registry

Every initiative listed in the registry can be consulted here, without an account. Each record shows its progress, its milestones and the history of its decisions. Requests still under triage do not appear: they join the registry once reviewed.

Interaction and Engagement

AI that improves human-AI interaction and supports service delivery.

What is “Interaction and Engagement”?

This category covers AI systems designed to engage with users, support communication, and enhance service delivery. These tools are usually embedded in interfaces and workflows that involve human interaction — whether with citizens, employees, or machines.

Interaction and Engagement
Subcategory	Description	Examples
Conversational AI (NLP-powered interaction) — virtual assistants and chatbots	Supporting users through conversation	Public service FAQs, internal IT support
Personalization engines	Customizing experiences based on user data	Tailored training recommendations
Translation and accessibility	Supporting diverse audiences	Real-time bilingual translation, screen readers

Key indicator: If the AI is meant to talk to, assist, or tailor services for people, and the interaction itself is central to the use case, it goes here.
Focus: Dialogue, personalization, accessibility, user-centric design.

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20 current initiative(s)

AI initiative registry
ID	AI Initiative	Stage	Description	Sector	Region	AI Bucket	SME
11	Procurement Chatbot	Production	The purpose of the Procurement Chatbot is to provide timely, accurate, and consistent information to users regarding procurement practices a...	—	National Capital Region	Interaction and Engagement	Gardner, Leigh
107	AI tools for translations	Pilot	AI translation tools for all non project-specific communications (e.g., emails, meeting notes, internal taskings). Additional AI tools are n...	Ecosystems and Oceans Science	National Capital Region	Interaction and Engagement	Winegardner, Amanda
51	EN/FR Translation Model	Pilot	A large language model that is trained on the Translations Bureau’s and DFO's language-characteristics (i.e. grammar, annotation, syntax, wo...	Programs Sector	Pacific	Interaction and Engagement	Quan, Eric
250	DFO Data Centre Chatbot	Development	• Faster access to Data Centre information and processes • Reduced dependency on SMEs and email-based support • Improved staff onboarding...	Strategic Policy	National Capital Region	Interaction and Engagement	Tran, Tan
252	DFO AI Hub	Development	The DFO AI Hub is a centralized digital platform that demonstrates the application of artificial intelligence technologies to fisheries and...	Strategic Policy	Not region specific	Interaction and Engagement	Tran, Tan
247	NECTR - Power Apps Solution - AI Copilot integration	Development	We would like to integrate copilot into power apps to be able to help users find and identify data in the database. This will save time for...	Strategic Policy	Not region specific	Interaction and Engagement	Pennie, Colin
134	LLM Document Chatbot	Development	Large language model that can help users ask questions to document sets and get answers, summarize key information, and find data with citat...	Ecosystems and Oceans Science	National Capital Region	Interaction and Engagement	Winegardner, Amanda
55	Natural Language Process (NLP) Chatbot using retrival-augmented-generation (RAG) on DFO PAC Site	Development	A chatbot that allows users to search DFO PAC website using natural language and return reponses not only on data it was trained on but also...	Programs Sector	Pacific	Interaction and Engagement	Quan, Eric
53	LLM Document Chatbot	Development	Large language model that can help users ask questions to document sets and get answers, summarize key information, and find data with citat...	Programs Sector	Pacific	Interaction and Engagement	Quan, Eric
20	IM Chatbot	Development	Chatbot to answer Information Management related questions, based on information available on the IM intranet site. This is a work in progr...	Chief Digital Officer	National Capital Region	Interaction and Engagement	Mojgani, Susan
12	P&C AI Chatbot for Pay	Development	AI Chatbot for Pay to assist with pay questions and errors in LoO (PSPC led) DFO Pilot with PSPC Concierge Chatbot for HR & pay information...	—	National Capital Region	Interaction and Engagement	Gardner, Leigh
6	ITSD internal chatbot	Development	ITSD is currently implementing a simple chatbot leveraging Copilot, to streamline access to its knowledge base for our agents. This initiati...	Chief Digital Officer	Quebec	Interaction and Engagement	Miousse, Gaétan
231	Smart Assyst	Ideation	Assyst is point of entry to all CDOS service requests and it covers many of the ITIL and ITSM practices which is the foundation of any IT or...	Chief Digital Officer	National Capital Region	Interaction and Engagement	Laplante, Stéphane
43	PSPC Concierge	Ideation	In partnership with CDOS and Pay Programs, we are agreeing to test the PSPC chatbot with 50 users, slated to start in June. This test will d...	Human Resources and Corporate Services	National Capital Region	Interaction and Engagement	Gardner, Leigh
25	Help DFO employees navigate CDOS structure and services	Ideation	CDOS is a large and complex organisation. Leverage AI to help DFO user access services, understand organization structure, identify SME. Exp...	Chief Digital Officer	Quebec	Interaction and Engagement	Bussieres, Martin
9	SAP AI Chatbot	Ideation	SAP AI Chatbot to reduce support requests that need FMA resources	—	National Capital Region	Interaction and Engagement	Gardner, Leigh
16	P&C General Chatbot	Ideation	P&C General Chatbot (Mark Jarvis) to guide employees to P&C services instead of using the intranet	Chief Digital Officer	National Capital Region	Interaction and Engagement	Gardner, Leigh
14	MyPay HRMS Chatbot	Ideation	HRMS Chatbot (Mark Jarvis)	Human Resources and Corporate Services	National Capital Region	Interaction and Engagement	Gardner, Leigh
19	RWS Language Weaver AI-Powered Translation Engine	Ideation	The concept behind this idea is to significantly decrease the costs of translations while significantly improving the turnaround time of tra...	—	National Capital Region	Interaction and Engagement	Johnston, Diane
7	Virtual ITSD agent for clients	Ideation	The next phase for ITSD involves deploying a client-facing chatbot. This virtual assistant will allow DFO employees to interact directly wit...	Chief Digital Officer	Quebec	Interaction and Engagement	Miousse, Gaétan

11
Procurement Chatbot
The purpose of the Procurement Chatbot is to provide timely, accurate, and consistent information to users regarding procurement practices and procedures. This initiative aims to improve client experience, streamline communication, and reduce the manual workload currently required by Procurement staff responding to frequent and repetitive queries.

Production Interaction and Engagement
107
AI tools for translations
AI translation tools for all non project-specific communications (e.g., emails, meeting notes, internal taskings). Additional AI tools are needed to translate larger projects, as relying on the Translation Bureau is costly and introduces delays in deliverables.

Pilot Ecosystems and Oceans Science Interaction and Engagement
51
EN/FR Translation Model
A large language model that is trained on the Translations Bureau’s and DFO's language-characteristics (i.e. grammar, annotation, syntax, words, scientific term) context. The model’s enables translation to be like those by the Translation Bureau. Training on large database of scientific documents (published by Canadian Science Advisory Secretariat) to understand scientific terminology is currently in progress. MADLAD 400 10B (Initially trained on sample of ~100 translated documents, in progress of additional training with published CSAS documents going back to year 2000)

Pilot Programs Sector Interaction and Engagement
250
DFO Data Centre Chatbot
• Faster access to Data Centre information and processes • Reduced dependency on SMEs and email-based support • Improved staff onboarding and operational efficiency • Supports GoC digital-first and AI-enablement direction

Development Strategic Policy Interaction and Engagement
252
DFO AI Hub
The DFO AI Hub is a centralized digital platform that demonstrates the application of artificial intelligence technologies to fisheries and oceans research, management, and operations. The platform serves as an educational tool that demonstrates how AI can help addresses business needs for faster, more accurate data analysis, improved decision support, and increased operational efficiency across research, monitoring, and management functions. It enables exploratory use of machine learning, computer vision, and natural language processing to process diverse data sources (e.g., imagery, sensor data, scientific reports), automate routine analytical tasks, and generate actionable insights for policy, compliance, and conservation programs.

Development Strategic Policy Interaction and Engagement
247
NECTR - Power Apps Solution - AI Copilot integration
We would like to integrate copilot into power apps to be able to help users find and identify data in the database. This will save time for users looking to identify and extract data from the system. We currently have almost 500 users, so enabling AI for this would save a lot of time for these employees.

Development Strategic Policy Interaction and Engagement
134
LLM Document Chatbot
Large language model that can help users ask questions to document sets and get answers, summarize key information, and find data with citations and sourcing.

Development Ecosystems and Oceans Science Interaction and Engagement
55
Natural Language Process (NLP) Chatbot using retrival-augmented-generation (RAG) on DFO PAC Site
A chatbot that allows users to search DFO PAC website using natural language and return reponses not only on data it was trained on but also incorporating a retrieval of new information found on DFO website as it is updated Azure OpenAI GPT4o/4o mini Text-Embedding-3-Large Open Web UI Crawl4AI (AI-based webscraper)

Development Programs Sector Interaction and Engagement
53
LLM Document Chatbot
Large language model that can help users ask questions to document sets and get answers, summarize key information, and find data with citations and sourcing., including, from documents with multiple templates using prompt engineering approaches Azure OpenAI GPT4o/4o mini

Development Programs Sector Interaction and Engagement
20
IM Chatbot
Chatbot to answer Information Management related questions, based on information available on the IM intranet site. This is a work in progress.

Development Chief Digital Officer Interaction and Engagement
12
P&C AI Chatbot for Pay
AI Chatbot for Pay to assist with pay questions and errors in LoO (PSPC led) DFO Pilot with PSPC Concierge Chatbot for HR & pay information Provides personalized HR and pay guidance when visiting MyGCPay Concierge provides answers and sources for general questions

Development Interaction and Engagement
6
ITSD internal chatbot
ITSD is currently implementing a simple chatbot leveraging Copilot, to streamline access to its knowledge base for our agents. This initiative aims to further improve the speed and quality of service provided by our technicians by enabling them to quickly locate the information they need to provide support and service to clients.

Development Chief Digital Officer Interaction and Engagement
231
Smart Assyst
Assyst is point of entry to all CDOS service requests and it covers many of the ITIL and ITSM practices which is the foundation of any IT organisation - and it has the potential to support most if not all of the ITIL and ITSM practices. The most recent versions of Assyst now have deeply integrated AI functionalities that are embedded in all parts and stages of the IT support process. It includes: A natively integrated Chat Bot for technicians and clients, AI ticket assignment, integration to MS Teams, recommended solutions, automated FAQ generation, natural language system search, risk prediction, conversational coding for Assyst developers, smart ticket assignment and escalation, summarization of knowledge articles, and more Activating and configuring those AI functionalities would require an investment in the Assyst system in order to make it AI ready. There is currently a lot of waste in the various CDOS ITIL practices due to a lack of investment in our ITSM tools. Modernizing Assyst to make it AI ready and turning on many of the newer AI features would joinlty contribute to reduce much of the waste incurred during the delivery of our CDOS services to the organization. It would also be a strong showcase both for CDOS and our clients of the power of AI integrated to a complete service process instead of the common and simple use case of AI conversational agents that may only produce limited and siloed value.

Ideation Chief Digital Officer Interaction and Engagement
43
PSPC Concierge
In partnership with CDOS and Pay Programs, we are agreeing to test the PSPC chatbot with 50 users, slated to start in June. This test will determine if a chatbot is a viable solution to answer generic pay quests.

Ideation Human Resources and Corporate Services Interaction and Engagement
25
Help DFO employees navigate CDOS structure and services
CDOS is a large and complex organisation. Leverage AI to help DFO user access services, understand organization structure, identify SME. Expose know procedures and documentation through natural language. Using enterprise search, agents and other tools and technologies. Integrate existing tools such as Viva topics that already uses AI to identify expert based on multiple communication channels Right now multiple initiatives goes in this direction, but no unified vision, (pocket of knowledge) Currently not a great user experience, cdos internal staff oriented

Ideation Chief Digital Officer Interaction and Engagement
9
SAP AI Chatbot
SAP AI Chatbot to reduce support requests that need FMA resources

Ideation Interaction and Engagement
16
P&C General Chatbot
P&C General Chatbot (Mark Jarvis) to guide employees to P&C services instead of using the intranet

Ideation Chief Digital Officer Interaction and Engagement
14
MyPay HRMS Chatbot
HRMS Chatbot (Mark Jarvis)

Ideation Human Resources and Corporate Services Interaction and Engagement
19
RWS Language Weaver AI-Powered Translation Engine
The concept behind this idea is to significantly decrease the costs of translations while significantly improving the turnaround time of translations. A proven Large Language Model engine, used already by the Translation Bureau, would be used to use internal Machine Learning capabilities to learn the lexicon of DFO. The initiative could be considered for on-prem or in-cloud solutions. The data and information would be geo-fenced to within Canada. The option to procure the solution (in either format) is available on a Government of Canada standing offer through an S

Ideation Interaction and Engagement
7
Virtual ITSD agent for clients
The next phase for ITSD involves deploying a client-facing chatbot. This virtual assistant will allow DFO employees to interact directly with a virtual technician who can guide them to the appropriate IT services on the portal, provide links to FAQs, and offer 24/7 support for simple issues. This will enable our technical staff to focus on more complex tasks that require their expertise.

Ideation Chief Digital Officer Interaction and Engagement