Initiative #13

PoC in Power Apps, Power Automate, and SharePoint

Listed in the registry Ideation Original language : English

About the initiative

Description of the initiative

PoC in Power Apps, Power Automate, and SharePoint (Mark Jarvis) to have an efficient helpdesk; AI to review questions and predict templates and carry out actions (e.g., reset accounts, forward others to MyPay etc.)

AI family

Automation and Decision Support

AI capability: Administrative and Process Automation

Bucket rationale

Focus is on automating helpdesk workflow, routing, and template selection.

Lifecycle

Ideation

Stage status : In progress

May 26, 2025
Assessment

Stage status : Upcoming
Approved

Stage status : Upcoming
Development

Stage status : Upcoming
Pilot

Stage status : Upcoming
Production

Stage status : Upcoming
Archived

Stage status : Upcoming

Schedule for this initiative

Completed
In progress
Planned
Not applicable
Today

2025 May Jun Jul Aug Sep Oct Nov Dec 2026 Jan Feb Mar Apr May Jun Jul Aug Sep

A similar need?

Nobody has come forward yet. If your team faces the same problem, say so: it helps bring initiatives together and share a solution.

Contacts

Requester: Gardner, Leigh
Sector contact: Gardner, Leigh
Subject matter expert: Gardner, Leigh

Data and tools

Region: National Capital Region
Submitted on: May 26, 2025