Initiative #7
Virtual ITSD agent for clients
Listed in the registry Ideation Original language : English
About the initiative
Description of the initiative
The next phase for ITSD involves deploying a client-facing chatbot. This virtual assistant will allow DFO employees to interact directly with a virtual technician who can guide them to the appropriate IT services on the portal, provide links to FAQs, and offer 24/7 support for simple issues. This will enable our technical staff to focus on more complex tasks that require their expertise.
AI family
Bucket rationale
Designed for direct user engagement in a service context, via conversational interface.
Lifecycle
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Ideation
Stage status : In progress
May 25, 2025
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Assessment
Stage status : Upcoming
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Approved
Stage status : Upcoming
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Development
Stage status : Upcoming
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Pilot
Stage status : Upcoming
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Production
Stage status : Upcoming
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Archived
Stage status : Upcoming
Schedule for this initiative
- Completed
- In progress
- Planned
- Not applicable
- Today
A similar need?
Nobody has come forward yet. If your team faces the same problem, say so: it helps bring initiatives together and share a solution.
Contacts
- Requester
- Ringuette, Yanick
- Sector contact
- Miousse, Gaétan
- Ringuette, Yanick
- Luc Léger
- Dahlia Migahed
- Subject matter expert
- Miousse, Gaétan
- Approver (DG)
- Boicey, Tracey
Data and tools
- Sector
- Chief Digital Officer
- Region
- Quebec
- Submitted on
- May 25, 2025
Government priorities and declaration
- Prime Minister's mandate commitment
- Spending less on government operations so that Canadians can invest more in the people and businesses that will build the strongest economy in the G7.