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Initiative #9

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SAP AI Chatbot

Listed in the registry Ideation Original language : English

About the initiative

Description of the initiative

SAP AI Chatbot to reduce support requests that need FMA resources

AI family

Interaction and Engagement

AI capability
Internal and Client-Facing Service/Support Chatbots

Bucket rationale

Uses a chatbot interface to help users, focused on engagement and responsiveness.

Lifecycle

  1. Ideation

    Stage status : In progress

    May 26, 2025

  2. Assessment

    Stage status : Upcoming

  3. Approved

    Stage status : Upcoming

  4. Development

    Stage status : Upcoming

  5. Pilot

    Stage status : Upcoming

  6. Production

    Stage status : Upcoming

  7. Archived

    Stage status : Upcoming

Schedule for this initiative

  • Completed
  • In progress
  • Planned
  • Not applicable
  • Today
2025 May Jun Jul Aug Sep Oct Nov Dec 2026 Jan Feb Mar Apr May Jun Jul Aug Sep

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Contacts

Requester
Gardner, Leigh
Sector contact
Gardner, Leigh
Subject matter expert
Gardner, Leigh

Data and tools

Region
National Capital Region
Submitted on
May 26, 2025