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Initiative #11

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Procurement Chatbot

Listed in the registry Production Original language : English

AI Strategic Operating Model (AI-SOM) Phase B — AI Discovery · Upcoming
Where we are
AI documentation & artifact progress
Pre-phase — Completed
PRE Pre-phase — Completed
Proof of concept
Phase A — AI Strategy — Completed
A.1 Intake & Concept Case
A.1.1 Gather information and generate the Concept Case — Completed
  • Completed : Concept Case
  • Completed : Statement of Sensitivity (SoS)
We are here
Phase B — AI Discovery — Upcoming
B.1 Outcome-Based Roadmap, High-level Architecture, VoAI, and AI assessment
B.2 Comprehensive Stakeholder Meeting (AI Review AIRB)
B.1.1 Outcome-Based Roadmap and feasibility validation — Upcoming
B.1.2 AI Technical Architecture Review — Upcoming
B.2.1 AIRB presentation — Upcoming
  • Not started : Outcome-Based Roadmap
  • Not started : High-level Architecture
  • Not started : ATIP Assessment
  • Not started : DERAI — Pilot Assess
  • Not started : RISK — Cost, People, Technology
Phase C — AI Development — Upcoming
C.1 AI Model/RAG Development Plan
C.1.1 AI Pilot Development — Upcoming
C.1.2 AI model testing, evaluation and fine tuning — Upcoming
  • Not started : DERAI — Pilot Address
  • Not started : DERAI — Production Assess
Phase D — AI Delivery — Upcoming
D.1 Product Testing, Development, Approvals & Deployment
D.1.1 Deployment Validation — Upcoming
D.1.2 AI Review Approval — Upcoming
D.1.3 Production Release — Upcoming
D.1.4 Monitor Results — Upcoming
  • Not started : AI Production Assessment (AIR — final/approved)
  • Not started : Production readiness assessment
  • Not started : DERAI Monitoring plan / monitoring configuration
  • Not started : Operational support and ownership documentation
  • Not started : Approval records (e.g., CDOS CAB decision), if required

About the initiative

Description of the initiative

The purpose of the Procurement Chatbot is to provide timely, accurate, and consistent information to users regarding procurement practices and procedures. This initiative aims to improve client experience, streamline communication, and reduce the manual workload currently required by Procurement staff responding to frequent and repetitive queries.​

Problem statement

The Procurement team’s general inquiry mailbox is overwhelmed by repeated questions from clients, resulting in inefficient use of staff time and delays in service. Staff are required to provide similar or identical responses to common questions, which diverts resources away from more complex or value-added procurement activities. There is an opportunity to leverage technology—specifically a chatbot—to automate responses to common inquiries, thereby improving efficiency and service quality.​

AI family

Interaction and Engagement

AI capability
General Cross-cutting Analytical Tools

Bucket rationale

The intended function is an interactive chatbot supporting procurement users.

Lifecycle

  1. Ideation

    Stage status : Completed

    May 26, 2025

  2. Assessment

    Stage status : Completed

  3. Approved

    Stage status : Completed

  4. Development

    Stage status : Completed

  5. Pilot

    Stage status : Completed

  6. Production

    Stage status : In progress

  7. Archived

    Stage status : Upcoming

Schedule for this initiative

  • Completed
  • In progress
  • Planned
  • Not applicable
  • Today
2025 May Jun Jul Aug Sep Oct Nov Dec 2026 Jan Feb Mar Apr May Jun Jul Aug Sep
  1. Ideation

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Contacts

Requester
Gardner, Leigh
Sector contact
Gardner, Leigh
Subject matter expert
Gardner, Leigh
Technical lead
Ibrahim, Omar
Approver (DG)
Bassett, Nahie

Data and tools

Region
National Capital Region
Submitted on
May 26, 2025