Initiative #6
ITSD internal chatbot
Listed in the registry Development Original language : English
About the initiative
Description of the initiative
ITSD is currently implementing a simple chatbot leveraging Copilot, to streamline access to its knowledge base for our agents. This initiative aims to further improve the speed and quality of service provided by our technicians by enabling them to quickly locate the information they need to provide support and service to clients.
AI family
- AI capability
- Generative Productivity & Office Automation
Bucket rationale
Central purpose is conversational support and direct user engagement—fits Interaction and Engagement.
Lifecycle
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Ideation
Stage status : Completed
May 25, 2025
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Assessment
Stage status : Completed
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Approved
Stage status : Completed
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Development
Stage status : In progress
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Pilot
Stage status : Upcoming
-
Production
Stage status : Upcoming
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Archived
Stage status : Upcoming
Schedule for this initiative
- Completed
- In progress
- Planned
- Not applicable
- Today
- Ideation
A similar need?
Nobody has come forward yet. If your team faces the same problem, say so: it helps bring initiatives together and share a solution.
Contacts
- Requester
- Ringuette, Yanick
- Sector contact
- Miousse, Gaétan
- Ringuette, Yanick
- Luc Léger
- Dahlia Migahed
- Subject matter expert
- Miousse, Gaétan
- Approver (DG)
- Boicey, Tracey
Data and tools
- Sector
- Chief Digital Officer
- Region
- Quebec
- Submitted on
- May 25, 2025
Government priorities and declaration
- Prime Minister's mandate commitment
- Spending less on government operations so that Canadians can invest more in the people and businesses that will build the strongest economy in the G7.