IA-2026-0218
Virtual ITSD agent for clients
Ideation Chief Digital Officer
Description of the initiative
The next phase for ITSD involves deploying a client-facing chatbot. This virtual assistant will allow DFO employees to interact directly with a virtual technician who can guide them to the appropriate IT services on the portal, provide links to FAQs, and offer 24/7 support for simple issues. This will enable our technical staff to focus on more complex tasks that require their expertise.
Strategic alignment
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Contacts
- Subject matter expert
- Miousse, Gaétan
Lifecycle
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Ideation
Stage status : In progress
August 28, 2026
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Assessment
Stage status : Upcoming
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Approved
Stage status : Upcoming
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Development
Stage status : Upcoming
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Pilot
Stage status : Upcoming
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Production
Stage status : Upcoming
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Archived
Stage status : Upcoming
Schedule for this initiative
- Completed
- In progress
- Planned
- Not applicable
- Today
Change log (4 entries)
Public history of this initiative's key events. The team's internal exchanges are not shown.
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Created