IA-2026-0219
ITSD internal chatbot
Development Chief Digital Officer
Description of the initiative
ITSD is currently implementing a simple chatbot leveraging Copilot, to streamline access to its knowledge base for our agents. This initiative aims to further improve the speed and quality of service provided by our technicians by enabling them to quickly locate the information they need to provide support and service to clients.
Strategic alignment
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Contacts
- Subject matter expert
- Miousse, Gaétan
Lifecycle
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Ideation
Stage status : Completed
August 28, 2026 August 28, 2026
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Assessment
Stage status : Not applicable
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Approved
Stage status : Not applicable
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Development
Stage status : In progress
August 28, 2026
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Pilot
Stage status : Upcoming
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Production
Stage status : Upcoming
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Archived
Stage status : Upcoming
Schedule for this initiative
- Completed
- In progress
- Planned
- Not applicable
- Today
Change log (11 entries)
Public history of this initiative's key events. The team's internal exchanges are not shown.
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Created