PoC in Power Apps, Power Automate, and SharePoint
IA-2026-0228
Ideation
Why this AI family : Focus is on automating helpdesk workflow, routing, and template selection.
Description of the initiative
PoC in Power Apps, Power Automate, and SharePoint (Mark Jarvis) to have an efficient helpdesk; AI to review questions and predict templates and carry out actions (e.g., reset accounts, forward others to MyPay etc.)
Strategic alignment
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Contacts
- Requester
- Gardner, Leigh
- Subject matter expert
- Gardner, Leigh
- Requester
- Leigh Gardner
- Sector contact
- Leigh Gardner
Lifecycle
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Ideation
Stage status : In progress
September 1, 2026
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Assessment
Stage status : Upcoming
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Approved
Stage status : Upcoming
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Development
Stage status : Upcoming
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Pilot
Stage status : Upcoming
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Production
Stage status : Upcoming
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Archived
Stage status : Upcoming
Schedule for this initiative
- Completed
- In progress
- Planned
- Not applicable
- Today
Change log (4 entries)
Public history of this initiative's key events. The team's internal exchanges are not shown.
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Stage change
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Stage change
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Created
Data quality of this record
38 %
6 of 16 fields filled. The missing ones are what remains to be obtained from the requester.
- Initiative identity 2/4
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- Title — filled
- Description — filled
- Problem statement — missing
- Expected outcome — missing
- Organizational alignment 3/5
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- Sector — missing
- Region — filled
- Program — missing
- AI category — filled
- Lifecycle stage — filled
- Contacts 1/3
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- Primary contact — missing
- Subject matter expert — filled
- Approver — missing
- Governance and assessment 0/4
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- Data classification — missing
- Strategic alignment — missing
- Feasibility criteria — missing
- Impact areas — missing